Great question! You can place your order right here on our website or by calling our office at 774-813-7378. Once your order is placed, all you have to do is wait for us to contact you! We will contact you 1-3 days before we can deliver - NOT directly after you place your order. Can’t be home during the delivery? No problem! Once we contact you, just let us know where you want the wood dumped and you can leave a check or cash out for the driver - check made out to “West End Firewood”. Easy peasy!

Unfortunately no. The way our processors and splitters are configured, it is not possible to cut firewood shorter, or longer than around 16 inches.

Unfortunately, no. We only take payments the day of delivery. You can either leave cash or check out for our driver to grab, or we can call you to process a credit card payment over the phone (additional 3% cc fee).

There are many terms to call/measure "Cord Wood". (i.e. 'Full', 'Face', 'Thrown', 'Rick', ) We measure our cord-wood deliveries as a “loose-thrown” cord (180 cu ft). [Normal stacked [face] cord wood is 128 cu ft.] Our delivery trucks are capable of carrying 2 loose-thrown cords (360 cu ft.). The trucks have a middle divider if customers are requesting 2 different types of firewood. A loose thrown cord should take up about 180 cubic feet (6.66 cubic yards or 5.1 cubic meters) of space as is. The idea is that, when stacked loosely**, the total volume would equal roughly 128 cubic feet (3.5 cubic meters), or the volume of a "full" or "face" cord. Note that the exact amount of solid wood in a cord will vary based on the size of each piece, but most cords of firewood average 85 cubic feet (2.4 cubic meters) of solid wood [no space]. The remaining volume is taken up by air. **WEF recommends stacking your wood loosely so that air can circulate between and keep it dry. NEVER stack tightly. If stacking against a wall, leave space for circulation.

Please pay attention to the estimated wait time when placing your order. Our wait time is always updated and accurate! Keep in mind that our estimated wait times do start going up in September. If you are looking for quick delivery, consider ordering in the spring or summer.

YES! West End Firewood operates year round. We have approximately 5,000 cords in our yard at all times being seasoned for our customers. Customers are welcome to stop by any time we are open, no appointment necessary!

Our air dried firewood has been seasoned outdoors. Our kiln dried firewood has been dried in our kilns. Air dried firewood contains more moisture than our kiln dried, which leads to a slower burn - great for woodstoves! Our kiln dried firewood burns hotter but burns quicker than our air dried - great for fireplaces! Both air dried and kiln dried are ready to burn when purchased. Both air dried and kiln dried firewood are a mixed variety of hardwoods. Give us a call if you’re not sure what kind of wood is best for you!

All firewood that we sell (except Green cord wood) has been 2-stage seasoned and is ready for immediate use. This includes cord wood and barrels of firewood. There are 2 options for firewood: Kin-Dried and Air-Dried. If you buy our Green wood, you will have to season it yourself. We make Green wood available at a significantly reduced cost.

Absolutely! Customers are welcome to pick up firewood by the crate or ½ crate directly from our location during business hours. You do not need an appointment! Customers are welcome to take as many crates as they can fit in their vehicle. Unfortunately, we do not offer pickup by the cord.

Unfortunately, no. We are not open on the weekends.

Unfortunately, no. We are not open on the weekends.